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Effective 4/1/12 The following policy and procedures are established to ensure quality programming.
All refunds will be refunded in the form of an Account Credit, check or your VISA/MC will be credited. Items must be refunded in the way they were paid, unless you are requesting an Account Credit. No cash refunds will be given. Check refunds will be issued according to the Township Finance Department’s bill-paying schedule, which may take 4-6 weeks. If the refund is less than $10, a credit will be posted to your account. Account Credits will remain on the customer’s account one year from the date of the credit posting. ClassesAll refunds must be requested before the start of the third class meeting. Refunds are prorated if requested after the first class or if other expenses (i.e. shirts, materials) are involved. There are no refunds after the registration deadline for classes that meet one or two times. Registration DeadlinesTo serve our customers better each class has a registration deadline. This is the date we use to confirm the status of a class/program. If space still exists after the deadline you may still register for the class. Facility RentalsIf the cancellation/transfer request by the applicant occurs more than fourteen days (14) prior to the event: All transfers are subject to a $20 administrative fee, pending the new date is available. All transfers must be done in person, unless payment is made by VISA or MC. In the case of a refund, the rental fee minus $20 will be refunded along with the deposit. See above for details. If the cancelation request by the applicant occurs less than fourteen days (14) prior to the event: The entire rental fee is forfeited and the deposit will be returned in full, regardless of the reason for the cancellation, including inclement weather. Regular policies regarding return of security deposit still apply. Transfer requests occurring less than 14 days prior to the event are subject to staffing availability. If Clintonwood Park is closed due to power outages or Township closing, consideration for rentals booked on that date will be made. TransfersTransfers between like classes of the same price and venue (example a swim class to a similar swim class) are possible, based on availability, at the discretion of the Senior Center Programmer or Coordinator. TripsDay trip and extended travel refunds will be based on individual travel company policy. A $10 administrative fee will be deducted from refund proceeds. Exceptions may be made by Senior Center Programmer or Coordinator based on extenuating circumstances. If tickets have been purchased prior to the day/extended travel trip, a refund will not be given unless the space can be filled by the person requesting the refund or the Senior Adult Activity Center. Prorating ClassesIf a customer registers after the start of a class and if space is still available the Center will prorate for the amount of remaining classes in that session. This is the only exception for prorating the Center will make. Updated 1/16/12
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